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Frequently Asked Questions
Everything you need to know about the product. Still have questions? Get in touch.
What is The Crew Bot?
The Crew Bot is a rules-based futures trading system that trades MNQ (Micro Nasdaq). It either sends you each trade as a signal or executes it for you on your own brokerage account, with a server-side stop and target on every trade.
What strategy does it trade — and who's 'the crew'?
The desk runs a five-part ensemble on MNQ (Micro Nasdaq), all of it rules-based with a defined stop-loss and profit target on every trade. The five components are a SuperTrend trend-following signal on 60-minute bars, an EMA 12/21 crossover on 15-minute bars, a VWAP-deviation reversion on 30-minute Heikin-Ashi bars, a Keltner-channel breakout on 30-minute Heikin-Ashi bars, and a diagonal trendline break on 10-minute Heikin-Ashi bars. Only one position is open at a time across all five, capped at six entries per day, and everything is flattened before the daily close. 'The crew' is the small human team — led by our risk manager and strategy officer — that oversees it.
Which brokers are supported?
Full Automation connects to Tradovate via a non-custodial API. Your funds stay in your own brokerage account — we connect with trade-only permissions and never have withdrawal access. Signal Alerts work with any broker, since you place the trades yourself.
Do I need to pay Tradovate's $25/mo API fee?
No. You connect through a secure OAuth login — there's no API subscription to buy and no API keys to set up. Full Automation simply requires a funded Tradovate account.
Is there an account minimum?
We recommend at least $2,500 for trading micro futures, but we do not enforce a minimum on our side. Your broker sets the actual margin requirements, so check those before funding.
Is there a free trial?
Yes — a 7-day free trial on both plans. The Signal Alerts trial includes all alerts. The Full Automation trial runs in paper-trading mode so you can see execution without risking real capital.
What is your refund and cancellation policy?
You can cancel any time before your first charge during the 7-day free trial and pay nothing. After billing begins, subscriptions are non-refundable, but you can cancel at any time to stop all future charges — your access continues until the end of the current billing period. See the full Refund & Cancellation Policy for details.
How are signals delivered?
Signals are delivered in real time via email and SMS, with optional Discord notifications. Each alert includes the entry, stop-loss, and take-profit levels so you can act immediately.
Can I switch plans?
Yes. You can upgrade or downgrade at any time. Changes take effect at your next billing cycle.
How do I cancel?
Cancel any time through your Whop account. Cancellation stops future billing and takes effect at the end of your current billing period.
Is my money safe?
We never hold your funds. Your money stays in your brokerage account at all times. For Full Automation we connect via API with trade-only permissions — no withdrawal access — and you keep a kill switch to stop all trading instantly.
What are the risks?
Futures trading involves substantial risk of loss and is not suitable for all investors. Performance shown on this site is hypothetical/simulated and past performance does not guarantee future results. Only trade with money you can afford to lose.
Risk Disclaimer: Futures trading involves substantial risk of loss and is not suitable for all investors. Performance shown is hypothetical/simulated; past performance does not guarantee future results (CFTC Rule 4.41). Nothing here is financial advice.